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The future of banking: what you must know to be ready for 2023

This is a question on the minds of many people
in the industry as we are now in 2023.

It’s estimated that delivering a better customer experience receives twice as many recommendations, and people are also two times more likely to try new products or services. So it’s clear that CX is going to be a significant driver of success in the banking sector in the coming years.

Let’s take a look at some of the CX trends and what all banks need to be doing!

 

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Why Q-Flow?

Q-Flow is the core platform that powers our suite of next-generation customer experience and queue management solutions. This comprehensive software empowers businesses to seamlessly manage and optimize omnichannel customer journeys and streamline back-office processes.

 

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IMPROVE CUSTOMER LOYALTY
Reloj con efecto de movimiento
SHORTEN CUSTOMER WAIT TIMES
Iconos de tres smartphones, uno mostrando carita feliz, el segundo un texto y el tercero una campana y un sobre
ALLOW CUSTOMERS TO QUEUE ANYWHERE
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REDUCE EMPLOYEE WORKLOAD

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Finger Lakes Health Customer Quote

We continue to advance in the implementation of solutions and digital process models that are easily accessible to our clients and users. Suppliers are an important part of our value chain. Working alongside ACF Technologies has allowed us to co-create and make innovations a reality, obtaining a great impact on our clients' experiences, such as the recent Virtual Executive service.

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ACF has been a strategic partner in our path to digital transformation. Their support has been invaluable in improving the experience of our customers. We are quite satisfied with all the support during and after implementation.

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