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How Scheduling Software Improves CX and Maximizes Dealership Sales
According to recent figures, word-of-mouth sales account for around 13% of consumer sales. Now, look at the amount of time your customer spends waiting to speak to your sales team or being put on hold. Perhaps they become disenchanted with the entire buying process.
All of these factors directly affect whether a customer will return. And this opinion will travel further afield, shared with friends and family. You face multiple people avoiding your dealership and heading to a competitor.
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Why Q-Flow?
Q-Flow is the core platform that powers our suite of next-generation customer experience and queue management solutions. This comprehensive software empowers businesses to seamlessly manage and optimize omnichannel customer journeys and streamline back-office processes.
IMPROVE CUSTOMER LOYALTY
SHORTEN CUSTOMER WAIT TIMES
ALLOW CUSTOMERS TO QUEUE ANYWHERE
REDUCE EMPLOYEE WORKLOAD
What our customers say
The solution provided by ACF completely overhauled our appointment booking system. The integration was seamless, its real-time service and ability to be managed remotely for multiple locations is fantastic, and its intuitive and flexible design means customers can quickly and easily get the appointments they need, where and when they need it at the touch of a button. Ultimately the solution has made us much easier and efficient to do business with.
Linzi Piper, Operational Improvement Manager, Direct Mortgages
By implementing Q-Flow we were able to reduce waiting time by 45%, increase productivity per store by 85%, and staff occupancy does not drop below 95%. Q-Flow is the basis for any report or study that is required on the operation of the company.
Marcos Mérida, Client Operations Manager
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