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3 Benefits of Improving the Patient Experience in Healthcare

The patient experience isn’t simply customer service—although customer service makes up a significant part of the experience. Nor is it limited to the patient’s clinical care. It “encompasses the range of interactions that patients have with the health care system, including their care from health plans, and from doctors, nurses, and staff in hospitals, physician practices, and other health care facilities,” according to the Agency for Healthcare Research and Quality.

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3 benefits of improving the patient experience in healthcare
3 benefits of improving the patient experience in healthcare
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Finger Lakes Health
Finger Lakes Health Customer Quote

We love Q-Flow and don’t know what we would do without it. Because of Q-Flow we have made improvements to ensure that patient throughput and Customer Service standards are met on a consistent basis.

Finger Lakes Health
Geneva General and Soldiers and Sailors Memorial Hospitals
Wake Forest Baptist
Wake Forest Baptist Customer Quote

I have never been so impressed at how organized the clinics are. It is so efficient. Q-Flow has thought of everything.

Suzanne Coetzer, Sr. Clinical Project Manager, Information Technology Services
Wake Forest Baptist Health

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