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3 Benefits of Improving the Patient Experience in Healthcare

The patient experience isn’t simply customer service—although customer service makes up a significant part of the experience. Nor is it limited to the patient’s clinical care. It “encompasses the range of interactions that patients have with the health care system, including their care from health plans, and from doctors, nurses, and staff in hospitals, physician practices, and other health care facilities,” according to the Agency for Healthcare Research and Quality.

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Why Q-Flow?

Q-Flow is the core platform that powers our suite of next-generation customer experience and queue management solutions. This comprehensive software empowers businesses to seamlessly manage and optimize omnichannel customer journeys and streamline back-office processes.

Improve Customer Loyalty

SHORTEN CUSTOMER WAIT TIMES

Allow Customers To Queue Anywhere

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Assistant Anywhere delivers a more personalised digital experience to your customers. It empowers your employees to deliver better service, improve customer engagement, shorten the sales process, and lower costs. It’s also incredibly easy to deploy. See how Assistant Anywhere brings the customer right to you – watch our short video.

What our customers say

We love Q-Flow and don’t know what we would do without it. Because of Q-Flow we have made improvements to ensure that patient throughput and Customer Service standards are met on a consistent basis.